Frequently Asked Question

What products do you offer?

At Emporia Market, we offer a varied selection of jewellery, electric devices, and everyday household items intended for general consumer use. Our product range includes jewellery accessories, electronic products for routine use, and practical items designed for home, personal care, and daily activities.

Each product is presented with clear descriptions and essential details to help customers understand its general characteristics. Our collection is structured to cover different everyday categories, with an emphasis on transparent information and straightforward product presentation.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, MasterCard, Shop Pay, Union Pay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 5–7 business days via UPS or FedEx in the United Kingdom, with free shipping on orders.

Do you offer international shipping?

No, We only ship to United Kingdom now.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return eligible items within 14 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Emporia Market covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Emporia Market does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

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